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Blackberry updating device software frozen

So after the update, potentially thousands of pictures needed to be updated in the database, causing it to take several hours to complete. During that time, you can't disconnect your device from your computer. The phones are fully charged so it's not a low battery. Before you begin, make sure that your computer is connected to the Internet.

On your computer, open BlackBerry Link. You can't stop the process of restoring your device to its default settings after you start it. After you restore your device to its default settings, you can run the setup application on your device to begin using the device again. Attempt to use BlackBerry Link to reload the software. BlackBerry found that the devices were caching Twitter social networking pictures.

Follow the prompts toYour data and settings

It could take up to an hour to update your device software. Manage your T-Mobile account. If you reset your device, the process continues after the device restarts.

Your data and settings are automatically restored on your device when the software update is complete. Follow the prompts to install the BlackBerry Software and once the installation is complete, the smartphone will boot up and should be fully recovered.